User: Guest  Login
Document type:
Zeitschriftenaufsatz 
Author(s):
Riedl, Christoph; Leimeister, Jan Marco; Krcmar, Helmut 
Non-TUM Co-author(s):
ja 
Cooperation:
national 
Title:
Why e-Service Development is Different: A Literature Review 
Abstract:
As the importance of services in our society increases, so does the importance of systematic approaches to develop these services ? commonly termed New Service Development (NSD). An increasing proportion of services are now electronic services delivered over the Internet. The purpose of this article is to derive a set of key attributes that distinguish electronic from non-electronic services and their potential influence on NSD. These key attributes are then used as a framework for analyzing NSD...    »
 
Intellectual Contribution:
Discipline-based Research 
Journal title:
e-Service Journal 
Year:
2011 
Journal volume:
Accepted for publication, forthcoming 
Pages contribution:
S. 1-37 
Key publication:
Nein 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Nein