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Document type:
Konferenzbeitrag 
Author(s):
Heininger, Robert; Böhm, Markus; Krcmar, Helmut 
Non-TUM Co-author(s):
nein 
Cooperation:
Title:
Managing Heterogeneity in IT Service Management: Towards a Research Agenda 
Abstract:
Cloud computing changes the way of delivering and consuming IT services. Due to increasing modularization and standardization, it is possible to deliver highly scalable and flexible cloud-based IT services at a superior price point. Therefore, cloud computing supports the process of IT industrialization to a high extent. Furthermore, the industrialization of IT entails a trend towards cloud-based value chains or service value network. Thus, most of the IT service providers have to handle heterog...    »
 
Intellectual Contribution:
Discipline-based Research 
Book / Congress title:
SIG Service Science (SIG SVC) pre-ICIS Workshop 
Congress (additional information):
Milan, Italy 
Year:
2013 
Month:
Dec 
Key publication:
Nein 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Nein 
Interdisciplinarity:
Nein