User: Guest  Login
Document type:
Konferenzbeitrag 
Author(s):
Prifti, Loina; Heininger, Robert; Hecht, Sonja; Krcmar, Helmut 
Non-TUM Co-author(s):
nein 
Cooperation:
Title:
Service Desk Requirements for Cloud Service Providers 
Abstract:
With an increasing use of cloud services, cloud service providers are forced to professionalize their service delivery. A service desk supports cloud service providers in this challenge. It can support a professional handling of an increasing number of service requests and it addresses the need for a stronger customer orientation as single and reliable point of contact for customers. Despite the growing importance of a service desk for cloud service providers, research and best practices in this...    »
 
Intellectual Contribution:
Discipline-based Research 
Book / Congress title:
Multikonferenz Wirtschaftsinformatik (MKWI 2014) 
Congress (additional information):
Paderborn, Germany 
Year:
2014 
Month:
Feb 
Key publication:
Nein 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Nein 
Interdisciplinarity:
Nein