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Document type:
Buchbeitrag 
Author(s):
Riedl, Christoph; Leimeister, Jan Marco; Krcmar, Helmut 
Cooperation:
national 
Title:
Service Innovation for Electronic Services 
Pages contribution:
S. 1-30 
Abstract:
We are on a way towards a service economy and much of our society is now driven by services. Consequently, it becomes more and more important to develop new services which is commonly referred to as New Service Development (NSD). In the general area of services, those services delivered electronically over the Internet play an increasing role. In this article we derive a set of key attributes that distinguish electronic from non-electronic services and investigate their potential influence on NS...    »
 
Editor:
Ahson, Syed 
Book title:
Service Delivery Platforms: Developing and Deploying Converged Multimedia Services 
Intellectual Contribution:
Discipline-based Research 
Publisher:
CRC Press 
Year:
2010 
Reviewed:
nein 
Format:
Text 
Key publication:
Nein 
Peer reviewed:
nein 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Category:
textbook