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Document type:
Konferenzbeitrag 
Author(s):
Schermann, Michael; Böhmann, Tilo; Krcmar, Helmut 
Non-TUM Co-author(s):
nein 
Cooperation:
Title:
Towards a Reuse of Product Related Concepts for Service Data Management 
Abstract:
With a growing customization, automation and standardisation of IT services a systematic management of data on IT services becomes a pressing issue for researchers and practitioners alike. We propose Service Data Management as a cross-functional data view on services and their delivery. To this end we develop a first draft of an ontological model of common concepts of IT services. For simple IT services, established standards from the world of physical products may be surprisingly useful in the...    »
 
Intellectual Contribution:
Discipline-based Research 
Book / Congress title:
Informatik 2005 - Informatik LIVE! 
Congress (additional information):
Bonn, Germany 
Publisher:
Gesellschaft für Informatik 
Year:
2005 
Month:
Sep 
Key publication:
Nein 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Nein