Educational institutions using enterprise software systems within their courses show a very particular behavior in system usage, different from that of operational businesses. This requires an adjusted operating and service model for the underlying IT systems. A service provider running and maintaining such educationally dedicated systems can meet bigger parts of these special requirements by implementing a flexible IT infrastructure which adapts to the customers? demands. We propose a concept based on a blade server architecture which allows a flexible handling of an SAP? system landscape. The technical concept is embedded into a proposed model of providing services for educational institutions.     «

Educational institutions using enterprise software systems within their courses show a very particular behavior in system usage, different from that of operational businesses. This requires an adjusted operating and service model for the underlying IT systems. A service provider running and maintaining such educationally dedicated systems can meet bigger parts of these special requirements by implementing a flexible IT infrastructure which adapts to the customers? demands. We propose a concept b...     »