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Document type:
Konferenzbeitrag 
Author(s):
Ebner, Katharina; Riempp, Gerold; Müller, Benjamin; Urbach, Nils; Krcmar, Helmut 
Non-TUM Co-author(s):
ja 
Cooperation:
national 
Title:
Making Strategic IT/IS Management Comparable: Designing an Instrument for Strategic IT/IS Benchmarking 
Abstract:
In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assessments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific requirements for the data collection instrument. Henc...    »
 
Intellectual Contribution:
Discipline-based Research 
Book / Congress title:
Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2012) 
Congress (additional information):
Braunschweig, Germany 
Publisher:
GITO mbh 
Year:
2012 
Month:
Feb 
Key publication:
Nein 
Peer reviewed:
Ja 
International:
Ja 
Book review:
Nein 
Commissioned:
not commissioned 
Professional Journal:
Nein