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- Document type:
- Report / Forschungsbericht
- Author(s):
- Scherer, Anne, Wünderlich, Nancy V. and v. Wangenheim, Florian
- Title:
- Understanding the impact of technology-based self-services on customer relationships
- Contracting organization:
- TU München
- Year:
- 2012
- Format:
- Text
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