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Document type:
journal article 
Author(s):
Hamann, J; Mendel, RT; Lienert, A; Uebele, G; Kissling, W 
Title:
[Complaint-management in psychiatry - a nationwide survey in Germany] 
Abstract:
OBJECTIVE: To describe and characterize the work of independent complaint offices for users of psychiatric services and of ombudsmen in psychiatric hospitals. METHODS: Nationwide survey addressed to all independent complaint offices and to all psychiatric hospitals in Germany. RESULTS: The authors were able to identify n = 37 independent complaint offices. About 50 % (n = 215) of the hospitals surveyed reported having a patient's advocate ("Patientenfürsprecher"). While complaint offices are reg...    »
 
Journal title abbreviation:
Psychiatr Prax 
Year:
2008 
Journal volume:
35 
Journal issue:
Pages contribution:
122-7 
Language:
de 
Print-ISSN:
0303-4259 
TUM Institution:
r Psychiatrie und Psychotherapie