In cross-departmental development projects with multi-team collaborations and frequent changes, decision-makers can hardly keep an overview of cost performance, especially in cross-disciplinary or cross-team environments. Standard decision support in the industry focuses either solely on workflow costs or the performance of cross-team labor, leaving out a holistic view. This paper proposes an approach to analyze cost at cross-departmental work interfaces to provide practitioners with a comprehensive workflow perspective. This paper identifies four primary sources of interface costs from the literature and expert knowledge and combines them with a business process modeling notation, BPMN+I. The approach is applied in an industrial use case with two different cross-departmental interface alternatives, which show advantages for decision-makers with a distinct cost-oriented assessment of each interface.     «

In cross-departmental development projects with multi-team collaborations and frequent changes, decision-makers can hardly keep an overview of cost performance, especially in cross-disciplinary or cross-team environments. Standard decision support in the industry focuses either solely on workflow costs or the performance of cross-team labor, leaving out a holistic view. This paper proposes an approach to analyze cost at cross-departmental work interfaces to provide practitioners with a comprehe...     »