The employees’ knowledge is the essential success factor for technology-intensive companies, especially within knowledge-intensive processes such as the engineering design process. We see a big challenge in the complexity of knowledge and tasks of multiple employees and corresponding relations. In earlier publications we developed an approach for dealing with this complexity by means of a matrix-based illustration (DMM: Domain Mapping Matrix). In this paper we describe a systematic approach for deriving appropriate means and methods for a department based on results from the DMM analysis.     «

The employees’ knowledge is the essential success factor for technology-intensive companies, especially within knowledge-intensive processes such as the engineering design process. We see a big challenge in the complexity of knowledge and tasks of multiple employees and corresponding relations. In earlier publications we developed an approach for dealing with this complexity by means of a matrix-based illustration (DMM: Domain Mapping Matrix). In this paper we describe a systematic approach for...     »